Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Is this a bug? or whats happening here?

I've been fighting with source tree all morning, opening this, as I try to find another software to get things done this morning. I can't login, or authenticate. i tried doing a fetch - and i got too many invalid password attempts. didn't make sense, as i could log in with any other application. tried "reauthing"  with either oAuth or basic, and i get this. 

sourcetreeO.png

1 answer

1 accepted

0 votes
Answer accepted

Hi @Daniel Salami !

Does your name happen to have unusual characters? Or maybe the password.

In any case, I think you somehow managed to escape / break JSON format. Try to change your username or password using only regular letters / numbers and see if it helps. 

By rotating the characters you can establish which one of them breaks the format. This finding is worth reporting to the developers.

Cheers,

bug.jpeg

Hello @Grigory Salnikov !

Thanks for the response.

No my username does not have any unusual characters. it's GandalfTheBlack. neither does the password. 

I'm not sure how I report this to the developers - as I thought posting this was doing that.

Best,

Like Grigory Salnikov likes this

Hi @Daniel Salami 

I see, I was almost sure it was related to a weird character.

Speaking of the ways to report - if you have a commercial license you just raise a ticket with the support and goes from there:

Atlassian Support

Here someone from the team can also notice this. To facilitate this I would recommend to assign  right tags to that question. Actually I dared to assign a couple myself.

Like Daniel Salami likes this

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,194 views 5 14
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you