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Is this a bug? or whats happening here?

I've been fighting with source tree all morning, opening this, as I try to find another software to get things done this morning. I can't login, or authenticate. i tried doing a fetch - and i got too many invalid password attempts. didn't make sense, as i could log in with any other application. tried "reauthing"  with either oAuth or basic, and i get this. 


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Hi @Daniel Salami !

Does your name happen to have unusual characters? Or maybe the password.

In any case, I think you somehow managed to escape / break JSON format. Try to change your username or password using only regular letters / numbers and see if it helps. 

By rotating the characters you can establish which one of them breaks the format. This finding is worth reporting to the developers.



Hello @Grigory Salnikov !

Thanks for the response.

No my username does not have any unusual characters. it's GandalfTheBlack. neither does the password. 

I'm not sure how I report this to the developers - as I thought posting this was doing that.


Like Grigory Salnikov likes this

Hi @Daniel Salami 

I see, I was almost sure it was related to a weird character.

Speaking of the ways to report - if you have a commercial license you just raise a ticket with the support and goes from there:

Atlassian Support

Here someone from the team can also notice this. To facilitate this I would recommend to assign  right tags to that question. Actually I dared to assign a couple myself.

Like Daniel Salami likes this

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