Incorrect login credentials or method

Felix Göller
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December 20, 2022

"Fatal: ArgumentException encountered.
remote: Login failed due to incorrect login credentials or method.
remote: If you are unsure of which login details or login method to use, visit:
remote: https://support.atlassian.com/bitbucket-cloud/docs/log-into-or-connect-to-bitbucket-cloud/

Whenever I try to clone anything from Bitbucket, i get this error in Sourcetree, even tho my login credentials are correct. I tried cloning with my account on another PC, which worked just fine. I tried deleting every file connected with Sourcetree, nothing helped. The problem only occurs on my SSD, with accounts of colleagues as well.

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Ben
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 2, 2023

G'day Felix! 

Thank you for contacting Bitbucket Cloud Support.

The most common issue customers are experiencing related to authentication in SourceTree is due to the deprecation of GIT username/password in favour of App Passwords:
https://bitbucket.org/blog/deprecating-atlassian-account-password-for-git-and-bitbucket-api-activity
We have a blog post however which explains the steps to troubleshoot this issue, please follow these accordingly and this should resolve the issue:
https://community.atlassian.com/t5/Sourcetree-articles/Bug-Fix-Sourcetree-for-Windows-authentication-error-when/ba-p/1965968 

Cheers!

- Ben (Bitbucket Cloud Support)

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