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I suddenly can not connect to my BitBucket from SourceTree

Jed Monsanto
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April 23, 2018

What's wrong on the my source tree, i suddenly received an error that Authentication Failed then when i put my credential, it says its invalid.

 

this is frustrating, i dont do anything on my account!!!

2 answers

0 votes
Dalectric
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April 27, 2018

We're having this with 2.5.5.0. Something is getting messed up with the user credentials stored on your PC. Go to Tools - Options - Authentication

Click on your username in Accounts and delete this. Then add it again.

This has fixed it for us on a couple of instances.

0 votes
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 26, 2018

Hi Jed! Have you changed your password recently? Can you confirm if your Bitbucket credentials are stored correctly as explained at Connect your Bitbucket account?

If you're still having issues, please send us a screenshot so we can continue helping you.

Kind regards!

Ana

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