Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

I keep getting enter user id and password even though i stoed the user id and password

I am unable to login even though my credentials are stored and correct. the user id and password window keep coming and i am unablet to do any activity.

2 answers

 am getting a different issue. The issues is sourcetree throws an error(please see the error details below) when it tries to push to remote. when i pushed to git terminal and after accepting the pasword it pushed to remote repository sucessfully.


Error message:

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks commit -q -F C:\Users\xxx\AppData\Local\Temp\ws3bdkid.n5j

git -c diff.mnemonicprefix=false -c core.quotepath=false --no-optional-locks push -v --tags --set-upstream origin feature/BLU-6889:feature/BLU-6889
fatal: HttpRequestException encountered.
An error occurred while sending the request.

remote: Too many invalid password attempts. Log in at to restore access.
fatal: unable to access '': The requested URL returned error: 403

Pushing to
Completed with errors, see above.

minnsey Atlassian Team Dec 06, 2018

I think your Bitbucket account has simply locked up API access, please go to the Bitbucket website and explicitly logout and then log back in again, this should free up any locks.

Even after logging  out of bitbucket and logging in. i am unable to push the commits to remote. the message says "Your commit succeeded but your push failed. Use the Push toolbar button.

minnsey Atlassian Team Dec 06, 2018

And if you try to manually push now do you get the same 403 error?

It looks like you have valid Bitbucket credentials but not permission for that repository?

if i use the terminal to do git push then it ask me the bitbucket user id and password and it works fine. the only issue is when i try to commit or push using the sourcetree.

0 votes
minnsey Atlassian Team Dec 04, 2018

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

62,273 views 127 27
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you