How do I do a full uninstall?

SourceTree is very confused so I want to reinstall it. I tried deleting the application but that is insufficient because it has information stored somewhere else.

2 answers

1 accepted

SourceTree stores user data in standard places which is:

~/Library/Application Support/SourceTree
~/Library/Preferences/com.torusknot.SourceTree*

But if we can help you with the 'confusion' please ask at https://support.atlassian.com - SourceTree shouldn't get in a state where you need to delete your user data.

I just deleted and recopied the app, but I still get a password prompt each time I want to communicate with the server (client server, not Bitbucket or GitHub).

I tried all the other answeres, but didn't help.

Are there any files I can delete - like you mentioned above - without having to redownload the repositories? I'm on Mac OSX.

I updated my app today and now it's stuck on install and will not continue.  Can this be fixed or should I delete everything as shown above?SourceTreeBug.jpg

I am having this same issue with the latest update, how can we fix this?

I am also having the same issue, please advise.

I had the same issue after updating sourcetree on OSX. Here's what I did about this.

 

Force close "source tree app".

Open terminal app.

"rm -rf ~/Library/Application\ Support/SourceTree" on terminal app. (This clears ALL INTERNAL DATA of source tree including repo bookmarks)

Start source tree.

 

All repository "bookmarks" are gone.

But local repository data are ok. I added existing local repos again.

I just successfully

  • force quite SourceTree
  • moved ~/Library/Application Support/SourceTree to the trash
  • reopened SourceTree
  • skipped the setup procedure
  • closed SourceTree
  • put back ~/Library/Application Support/SourceTree from the trash
  • reopened SourceTree
  • logged back in to my account

Guess what: Everything's back to normal. Funny thing.

Stefan - Excellent discovery! This worked for me. Thank you.

And on the Windows, somebody knows how to do a full uninstall?

I found some files on ~\AppData\Local\Atlassian

C:\Users\<user_name>\AppData\Local\SourceTree also

Uninstalling from control panel takes awhile for me and it appears it doesn't work. So I went to use CCleaner to remove it. Now I was able to install latest version.

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published May 30, 2018 in Sourcetree

Tip from the team: configuring Git or Mercurial in Sourcetree

Supported Platforms macOS Windows To make using Sourcetree as simple yet powerful as possible we embed (bundle) dependencies such as Git, Git LFS, and Mercurial. We strive to keep these...

572 views 1 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you