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How do I do a full uninstall?

Tom Barbaro Jul 26, 2012

SourceTree is very confused so I want to reinstall it. I tried deleting the application but that is insufficient because it has information stored somewhere else.

2 answers

1 accepted

5 votes
Answer accepted
Steve Streeting Jul 26, 2012

SourceTree stores user data in standard places which is:

~/Library/Application Support/SourceTree
~/Library/Preferences/com.torusknot.SourceTree*

But if we can help you with the 'confusion' please ask at https://support.atlassian.com - SourceTree shouldn't get in a state where you need to delete your user data.

Mario Hofer May 12, 2014

I just deleted and recopied the app, but I still get a password prompt each time I want to communicate with the server (client server, not Bitbucket or GitHub).

I tried all the other answeres, but didn't help.

Are there any files I can delete - like you mentioned above - without having to redownload the repositories? I'm on Mac OSX.

Kenneth Lewis Feb 16, 2016

I updated my app today and now it's stuck on install and will not continue.  Can this be fixed or should I delete everything as shown above?SourceTreeBug.jpg

Richard Fellure Feb 16, 2016

I am having this same issue with the latest update, how can we fix this?

Tommy Chanthaboune Feb 17, 2016

I am also having the same issue, please advise.

Chihoon Ryu Feb 17, 2016

I had the same issue after updating sourcetree on OSX. Here's what I did about this.

 

Force close "source tree app".

Open terminal app.

"rm -rf ~/Library/Application\ Support/SourceTree" on terminal app. (This clears ALL INTERNAL DATA of source tree including repo bookmarks)

Start source tree.

 

All repository "bookmarks" are gone.

But local repository data are ok. I added existing local repos again.

Stefan Haberl Feb 23, 2016

I just successfully

  • force quite SourceTree
  • moved ~/Library/Application Support/SourceTree to the trash
  • reopened SourceTree
  • skipped the setup procedure
  • closed SourceTree
  • put back ~/Library/Application Support/SourceTree from the trash
  • reopened SourceTree
  • logged back in to my account

Guess what: Everything's back to normal. Funny thing.

Michael Feb 24, 2016

Stefan - Excellent discovery! This worked for me. Thank you.

Gustavo Bretas Jun 02, 2017

And on the Windows, somebody knows how to do a full uninstall?

I found some files on ~\AppData\Local\Atlassian

Mohamed Ramdan Aug 15, 2017

C:\Users\<user_name>\AppData\Local\SourceTree also

Ayman Abdelrazak Dec 06, 2018

Thanks, it solved mine too

1 vote
Jose Jerson Naval, Jr Aug 26, 2017 • edited

Uninstalling from control panel takes awhile for me and it appears it doesn't work. So I went to use CCleaner to remove it. Now I was able to install latest version.

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