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How can I update a stored GitHub password in Sourcetree?

Sylvie I'm New Here Nov 23, 2020

Dear support,

I am using Sourcetree to access a file that is stored on GitHub. Since one week I cannot fetch anything from GitHub anymore. I am asked for my GitHub password, enter it and get an empty GitHub login window again. Not able to access the file on GigHub anymore. Login directly in GitHub works. I have contacted GitHub support and updated to the last GitHub version. As I recently changed my GitHub password, the suggestion was that Sourcetree may have stored my old GH password. Where could I check and update the password so that the connection Sourcetree - GitHub works again?

Thank you in advance for your help!

Best regards, Sylvie

1 answer

1 accepted

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Answer accepted
Daniel Ebers Community Leader Nov 23, 2020

Hi Sylvie,

welcome to Atlassian Community!

Password removal was a topic every now and then here in Community.

Here is a knowledbase article for SourceTree to wipe preferences which was said to work out:
https://confluence.atlassian.com/sourcetreekb/how-to-wipe-sourcetree-preferences-412484640.html

Before doing this my proposal is to check with "Windows Credential Manager" first (assuming you have a Windows PC):
https://stackoverflow.com/questions/45690641/sourcetree-wont-let-me-delete-password/51395583

Please let us know if this helped.

Regards,
Daniel

Sylvie I'm New Here Nov 24, 2020

Thank you for your reaction, Daniel!

It finally turned out to be easier to switch to GitHub desktop that actually fits my situation better (I am not a technical IT specialist and didn't use Sourcetree fully).

Have a good day!

Sylvie

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