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How can I solve this issue 'fatal: Authentication failed'?

I have problems updating my sourctree file.

fatal: Authentication failed for ................................................................
fatal: remote error: CAPTCHA required

I followed the steps provided in  https://sourcecode.jnj.com and the error is still happening.

1 answer

0 votes

Hello,

Thanks for sending over the error your getting along with the steps you’ve taken. We would like you to attempt one more try at the following:

  • Close Sourcetree
  • Remove your password file from the following directory:
    • Windows: C:\Users\USERNAME\AppData\Local\Atlassian\SourceTree
    • MacOS: ~/Library/Application Support/SourceTree
  • Open Sourcetree and attempt authenticating again.

Please let us know the outcome.

Regards,
Stephen Sifers

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