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How can I install the SourceTree

bru_sia June 2, 2018

Hi all.

I have a problem. Trying to install sourceTree on Windows it breaks with that:

 

"Log in with Atlassian account JavaScript load error

We tried to load scripts but something went wrong.

Please make sure that your network settings allow you to download scripts from the following domain:

https://common-admin-cdn.atlassian.com/atlassian-id/front-end/2.5.24"

On the domain I see:

AccessDenied

What should I do? How can I fix it and get the access? Is there any solution?

 

1 answer

0 votes
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 4, 2018

Hi! This is usually caused by an old version of the browser. Sourcetree relies on Internet Explorer for authentication, can you make sure it's updated to the latest version?

Apart from that, IE needs to be configured at a minimum as follows:

- Cog/Internet options/Security settings need to be enabled

- Misc/Access data sources across domains

- Misc/Allow META-REFRESH

- Scripting/Active Scripting

- The browser mode set to 10

- The document mode set to 10

These can be set using the F12 developer tools.

Those are the settings that matter. It should also be able to set them indirectly by:

- making sure https://id.atlassian.com is NOT set to be rendered in Compatibility Mode

- Set Cog/Internet options/Security to Medium-High

Let us know if this helped you!

Best regards,

Ana

bru_sia June 5, 2018

I recheck settings you give. It was all corect.

Ufortunately, problem is still the same.

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