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Failed to list groupings for user

I cannot login to the sourcetree startup screen and there is no interface I can go to settings or other. I insert the https://<username>@bitbucket/scm/<project>/<branch>.git url,

my username underneath and press Login. Entering my password created the "Failed to list groupings for user" message and doesn't allow me to go on


2 answers

1 vote
Mike Corsaro Atlassian Team May 31, 2018

Hello! I assume you're trying to connect to Bitbucket Server? Could you post a screenshot of the window you're inserting the info into? This will help me figure out what the issue is.



Hi Mike,

Here is the screen shot. Yes I am trying to login in Bit bucket. The error I am getting is 'Failed to list groupings for user'.

Thanks !



Mike Corsaro Atlassian Team May 31, 2018

Ah, okay! For the "root url" you only need the base URL.... so if your repo URL is:

then the root URL should be:

You only need to put in the base address of where your Bitbucket Server instance is, not the whole repo URL.

Hi Mike,

I tried the way you mentioned but it didn't work for me.  I tried using but no luck.

Mike Corsaro Atlassian Team Jun 01, 2018

Odd. Not sure what else the issue could be -- the URL you use to access your repos should work just fine as the root URL for Bitbucket Server. As a workaround, you can also just sign-in using an Atlassian account on the previous screen.

yeah I'll try other options. Thanks for the help, Mike.

0 votes
Manju Atlassian Team May 24, 2018

Can you please specify if this is on the Windows app or macOS one? 

Are you trying to add an account or clone a repository?

Hi Manjunath,

This is the exact issue I am facing. I am using Windows 7. and want to clone a repository.



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