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Error generating password due to missing uuid and other error messages

Mujtaba Alam Jan 23, 2018


I have recently been getting these errors, whenever I try and push my code through SourceTree to bitbucket.

"Error generating password due to missing uuid. Please report this to Atlassian.

Something went wrong. one or more parameters required to renew token is nil.

Password encryption failed - key to encrypt password is unavailable (nil)

remote: Invalid username or password. If you log in via a third-party service you must ensure you have an account password set in your account profile.

fatal: Authentication failed for .."


I also continue to get a prompt for me to enter Password Required


I have tried all your solutions online but nothing works. I am using MacOS sierra 10.12.16. I am using SourceTree 2.7. 


Can you kindly help me?



4 answers

1 vote
Ana Retamal Ortiz Atlassian Team Jan 30, 2018 • edited

For the record, this is the bug Brian was referring to:  SRCTREE-5324. You can watch it to get notified of further updates.



0 votes
Brian Ganninger Atlassian Team Jan 24, 2018

We're tracking this bug (the log was introduced to help track it down and prevent crashes) and hope to address it soon in a future update.

Brian Ganninger
Senior Mac Developer, Sourcetree

Chris Lozac'h Feb 22, 2018

It's been nearly a month. Has this issue been resolved? Any new workarounds, and/or an estimated release date for a fix?

Manjunath Basaralu Srinivasa Atlassian Team Feb 22, 2018 • edited

Yes, we have an update.. Please use this new build which we believe fixes the issue of UUID not found. Please do share your feedback after using the build whether or not it solves the issue. 

0 votes
Manjunath Basaralu Srinivasa Atlassian Team Jan 25, 2018

In the meanwhile, can you please remove the account and re-add it in the preference window to see if that helps?

Miril Chheda Jan 27, 2018

I am getting the same error. I have tried deleting the file com.torusknot.SourceTreeNotMAS.plist and also removing my account. Nothing worked. Its very frustrating. 

Any other suggestions ? Please fix via update ASAP. 

0 votes
Scott Yelich Apr 12, 2018

unacceptable, Atlassian.

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