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Error : Something went wrong while attempting to validate your credentials.


I got this error while Installing Source Tree 2.6.10. i am using Windows 10 OS. I able to Login Atlasian Account through Browser but when I Enter same Credentials while Installing Source Tree it shows 'Something went wrong while attempting to validate your credentials' Error

I have done these things

  1. Edited the security settings (Custom Level) for Trusted sites to:
  2. Added https// to Trusted sites (Internet Properties > Security > Trusted sites > Sites)
    • Enable Access data sources across domains (under Miscellaneous)
    • Enable Allow META REFRESH (under Miscellaneous)
    • Enable Active scripting (under Scripting)    

still this Doesn't Resolve the Problem

Please help me to Resolve this Issue

1 answer

0 votes
Ana Retamal Atlassian Team Aug 28, 2018

Hi Atul, thanks for reaching out :) 

When exactly are you getting this error? Is it when you try to register Sourcetree with your Atlassian account?

Keep in mind that Sourcetree relies on Internet Explorer for the authentication steps, so please make sure IE is updated to the latest version. If you're still having issues, double check that you're typing your password correctly and let us know!

Kind regards,


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