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Credential problem while installing SourceTree

Deleted user Mar 22, 2018

Hello All,

While I am on the second stage of Source tree installation, my Atlassian credentials are not working. It gets stuck on the same Window, after putting username (email) and password.


Any help?!


1 answer

0 votes
Ana Retamal Atlassian Team Mar 22, 2018

Hi! Are you using Windows or Mac? This issue might be caused by an older version of Internet Explorer, as Sourcetree relies on it for authentication. Please make sure you're in the latest one and try again. If you're still having issues, please send us a screenshot and we'll continue helping you!

Kind regards,


Deleted user Mar 22, 2018

Hi Ana,

Thanks for the reply. I am using Windows. IE version: 11.206.

I also made the changes as suggested on the following link;


Still having the same issue. Following is the window where the installation gets stuck:


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