You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I've read various topics on that problem here and already performed all proposed solutions to no success.
The problem is when I'm installing sourcetree it asks me to login to my account. This action fails in IE (I have 11.0.7).
When I try to access id.atlassian.com with IE it also fails after the login is accepted. Devtools shows the problem in the `require` object.
SCRIPT5009: 'require' is undefined
File: require-config.js, Line: 1, Column: 1
In two callbacks (one to some cdn service and the second is callback?email=...&state=... which I think is supposed to perform login itself.
Of course, everything works fine in anything but IE.
How to install SourceTree in that case?
Please see https://jira.atlassian.com/browse/SRCTREEWIN-7244
The login process relies on IE, as this underpins the WF webview.
At a minimum IE needs to be configured as follows:
Cog/Internet options/Security settings need to be enabled
These can be set using the F12 developer tools.
Those are the settings that matter. It should also be able to set them indirectly by:
I have the same issue as Aliaksandr. I can't install because installation hangs on login. The spinner does not stop spinning.
I'm using Windows7 and IE 11.
Installation only succeeds when I'm logged in as administrator. But then I cannot use the installation as a "normal" user.
This is all very well, but the settings for IE are managed by our system administrator, and the default proxy is extremely strict.
We have another proxy for development, which is less strict, but it cannot be set globally, only for programs that do not use default Windows proxy.
The answer to work around proxy completely is here:
It involves populating an accounts.json file and adding a blank passwd.txt file to %APPDATA%\..\Local\Atlassian\SourceTree at the point the installer blocks on the login popup, Re-run the installer and skips the login entirely.
First problem Atlassian, you assume that users have the ability to edit any of the IE settings, in an enterprise network these are controlled by IT.
Second problem is you are asking users to license a software through an account and login, which you are putting out there for free. GitHub Desktop allows that as "optional". You should allow installation without a login, if you want to pester users about getting a license after install, by all means, but you are blocking initial installation and trial usage by requiring an account first.
You've created these artificial barriers to adoption of your product. Previous versions of SourceTree before the switch to the Windows Browser Platform, was such a superior Git GUI in my mind, it lead me and my company to start using paid Atlassian products. If my first interaction with an Atlassian product were to be the current iteration of SourceTree I don't think I'd ever have considered Jira and Confluence.
This is such a shit..Wasted my 2 hours and still didn't find this working is totally disgusting. Did not expected this from such a big platform software.
Had to make so many changes just to install a software and now I am just unable to complete the setup as in the browser issues, disgusting!
my logon isssue has noting to do w/ the browser.. i'm just using the SourceTreeSetup-2.5.5.exe windows program.
the installer asks for root url and username at the register account step
and i have no idea what they are supposed to be
we use all the other atlassian products and this is typical of the quality of everything from that co
I think you are trying to use the option to register against a Bitbucket Server installation, if you don't use Bitbucket Server you need to use the Atlassian account option.
yes, i think thats correct.
i moved onto gitKraken then smartGit and found that product to be best.
were on github and full atlassian suite for work, tried bitbucket but settled on gitLab
sorry, not a big fan of anything created by atlassian.. the ui is confusing and limited.. ya'll need to stop designing apps using ux paradigms invented for the limited screens of phones
Hi, i've some error..
I can't log in with BitBucket Serve, it always "Failed to check login for user"
And i try to log in with use an existing account Atlassian Account, when i click the button always show error
Please help me
We are currently in beta testing of v3.0 which includes an option to register via Bitbucket (cloud) without needing IE to interact.
You can find details of the beta program here https://blog.sourcetreeapp.com/2016/03/25/sourcetree-beta-program-is-here-become-a-trusted-tester/
We hope to release this version soon.
Wow, wow, wow...I cannot believe this is still an issue almost 3 years later! I'm using an Amazon Workspaces image and version SourceTreeSetup-3.3.8.exe.
I tried switching my default browser to IE, it says my authentication is successful and that I can close the window, but it never gives me the option of getting past the registration step! What a waste of time...moving on.
We are in the process of rolling out v3.0 of Sourcetree. This replaces registration via Atlassian account, tied to Internet Explorer, with registration via Bitbucket.org which makes use of your default OS browser.
You can download an installer from: http://product-downloads.atlassian.com/software/sourcetree/windows/ga/SourceTreeSetup-3.0.6.exe
Sorry that taged you...In that case I probably shouldn't ask your help, but I do not know whow can help to solve that issue.
Yes, I have a trouble during installation process at "Login" step for bitbucket account...
It does not allow me to proceed with installation even if my logon was successful. (checked at IE, Edge, Chrome)
Thanks in advance
- I run SourceTreeSetup-3.3.8.exe installer
- On registration step
I click Bitbucket option
- then it redirects me to browser window and run link
- and I see that. And it doesn't do anything else
Ok funnily enough that should work.
I'll try and have a play later today.
Are you in a corporate environment, proxies, security or anything or just a standard windows environment?
Yes I have standard windows environment, but we can't be sure that all settings are clean enough due to the fact that I use this env. as my main development environment and it is protected by antivirus.
I wish I can say more but I do not know if installer write some logs where I can find what it is waiting for.... Maybe some port is blocked or smth like that. and. Since I see Auth0 authentication I would expect that installer is waiting some inbound traffic.
Same issues as Mr. Kraft, above.
3.3.8 installer and Chrome, and I follow the same process he described, but after approving the authentication, I return to the original Registration window with a grayed-out "Next" button, and the "BitBucket" button (on the right) no longer works.
I am in a Corporate environment with a web-proxy, so that could be causing issues, but if so, an error message/log would be helpful for additional troubleshooting.
Another interesting item: After approving SourceTree's request for access to my (new) Atlassian account, I don't see it show up as a Connected Application in my profile. Not sure whether that's a symptom or the root cause of this issue...
Hi, still having problems!!
Have IE11 and done:
However, it's still not working and showing after trying to login into Atlassian account:
Often, clearing your browsers cache and restarting your browser will solve this problem.
If that doesn't work, please contact support.
How do I resolve this?!
There is an issue with my computer I can't able to log in and due to this, I am also not able to install source tree on my Personal Computer. There is always shows an error that Id and password are Wrong. I also updated the applications of my computer device but the problem persists and I was a Windows 7 32-bit operating system, Any solution? If you are a Microsoft Office user want any information about MS Office and query for solution go to the Microsoft Office Support. By following this I get a quick solution and response for my office 2007. this helps me, you can also try it.