Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Can't log into Bitbucket with SourceTree

No problem logging to BitBucket from a browser. But when the log in window appears in SourceTree, no matter what I do, I cannot log it.

What gives?

2 answers

Hi, I have the same problem on windows from 2 days ago. I've tried anything, but I can't login from SourceTree, although I have no problem to login on and on

I have already tried the following with no success:

- resetting password

- login with username, with email and with

- going to Tools > Options > Authntication and removing all stored accounts

- trying to login with both OAuth and Basic options. With Basic login I am asked the password on SourceTree and I get a green OK saying login has succeed, but when I try to pull, then login prompt window appears asking me the password again and there is no way to login

- going to accounts settings, revoking OAuth, and creating an OAuth again from SourceTree, verifying it has been correctly created on

Is there any steps I can try or anything I am missing?

Thank you in advance.


0 votes
minnsey Atlassian Team Mar 25, 2019


Can you provide some more information, what response do you get?

Are you on Windows or Mac?

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

78,692 views 134 29
Read article

Atlassian Community Events