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Can't log into Bitbucket with SourceTree

No problem logging to BitBucket from a browser. But when the log in window appears in SourceTree, no matter what I do, I cannot log it.

What gives?

2 answers

0 votes
minnsey Atlassian Team Mar 25, 2019

Hi

Can you provide some more information, what response do you get?

Are you on Windows or Mac?

Hi, I have the same problem on windows from 2 days ago. I've tried anything, but I can't login from SourceTree, although I have no problem to login on bitbucket.org and on id.atlassian.com

I have already tried the following with no success:

- resetting password

- login with username, with email and with username@bitbucket.org

- going to Tools > Options > Authntication and removing all stored accounts

- trying to login with both OAuth and Basic options. With Basic login I am asked the password on SourceTree and I get a green OK saying login has succeed, but when I try to pull, then login prompt window appears asking me the password again and there is no way to login

- going to id.atlassian.org accounts settings, revoking OAuth, and creating an OAuth again from SourceTree, verifying it has been correctly created on id.atlassian.org

Is there any steps I can try or anything I am missing?

Thank you in advance.

Rufino

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