Authentication problem Edited

As you can see in the image below, I can't log in - I've tried eveything, reinstalling, updating, and what not, but got nothing out of it - Anyone had similar problem ?

I'm currently running Mac OS High Sierra (10.13) and my Sourcetree version is 2.6.3.

Screen Shot 2017-10-20 at 10.23.00 AM.png

1 answer

0 votes

Hi Strahinja, can you confirm that you're using the right credentials?If so, are you able to log in to Bitbucket using the web interface?

If the credentials are wrong, you can delete the SourceTree Application password stored in the keychain, that will prompt you for a new password. Alternatively, you can navigate to ~/Library/Application Support/SourceTree and remove the passwd file.

If you're sure your credentials are right, please try a clean install following the steps:

  1. Wipe SourceTree preferences
  2. Uninstall SourceTree (if it shows on the App&Features list)
  3. Delete the directory ~/Library/Application Support/SourceTree
  4. Download SourceTree and install it. 

If you're still unable to log in, you can try installing an older version from the archive for troubleshooting purposes

Let us know!

Cheers,

Ana

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Oct 23, 2018 in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

841 views 3 2
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you