Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Account lockouts due to authentication failures on closed projects

SourceTree does not appear to properly keep track of authentication failures, and will retry indefinitely, which will eventually cause the user's account to be locked out.  (This is especially insidious when the account in question is a domain account, because it can prevent the user from e.g. connecting to a ticketing system to request assistance with the lockout.  Or logging into the workstation where SourceTree is running in order to terminate it.)

This problem has been noted elsewhere (but read on; I have new information):


Looking at the Process Log (Process Viewer in the Tools menu) shows two curious things:

1. Repeated `git fetch` invocations with Caller Context = "GetFetchProcesses".

These all have the same output:

   fatal: Cannot prompt because user interactivity has been disabled.
   fatal: Authentication failed for 'https://our-local-bitbucket-server/scm/plat/repo.git'

This suggests that GetFetchProcesses -- or whatever invokes it -- is failing to track that the authentication request failed, and suppressing automatic fetches afterwards.  This is exacerbated by the following problem:


2. I see `git fetch` invocations for _dozens_ of projects that I don't even have open!

SourceTree seems to be automatically issuing fetch calls for repositories that have been used in the past, even they are not currently open.

This means that if stale credentials are stored for _any_ repository that SourceTree knows about, SourceTree will eventually trigger a lockout on that account.




Log in or Sign up to comment
Community showcase
Published in Sourcetree

Bug Fix: Sourcetree for Windows authentication error when updating to app password

Hello Sourcetree users!!! With the recent removal of Bitbucket Cloud account passwords for app passwords (please see our Bitbucket Cloud community post for details on why we made this change for se...

60,294 views 127 26
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you