mandatory fields in self service

the customer portal currently doesn’t show that a field is mandatory until they try and submit their incident/request. Can this be changed as it is not a good customer experience?

1 answer

I assume you are talking about Service Desk Customer Portal. Optional fields are marked as (optional). All other fields are required. You can add help line to each field in Customer Portal where you can emphasize that field is required with exlamation icon (!) + text or other formatting of your choice by using wiki markup. 

Yep, this is for the service desk portal.

From what you are saying, Jira makes all fields mandatory as standard but doesnt put a marker against them to state they are mandatory. Is this correct?

Does that mean i need to type *Summary to show it is mandatory? Shouldnt there be a red astrix to show its mandatory? Why would my clients assume all fields are mandatory if they are not marked as so?

Suggest an answer

Log in or Sign up to answer
How to earn badges on the Atlassian Community

How to earn badges on the Atlassian Community

Badges are a great way to show off community activity, whether you’re a newbie or a Champion.

Learn more
Community showcase
Published Thursday in Agile

How Davin Studer gets Confluence to do everything he wants it to do...except dishes

  @Davin Studer holds many interests, including but not limited to health tech and Star Trek. Read on to discover more about Davin, from his favorite Confluence macros to his favorite lit...

189 views 1 9
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you