Trying to find other users to assign issues too

Hi Just getting started with Jira and I've created a number of accounts. I initially created a username robinwinnett, but then realised we can just use our first names, so created robin and then thought this would be a good way to test the bulk edit process.

Two issues I came across

# I didn't seem to have permission to re-assign all these permissions - where do I set this? (i have administrator permissions which I assumed would give me this)

# I didn't seem to be able to find any of the other users I created - even on a specific issue. So I could re-assign the items individually. (The original user I set up was there, but not the others) Why would this be? (three other users in total, judy and alan - plus my new user account: robin )

I appreciate this is basic stuff, but I could not find the answer in the documentation or in Atlassian Answers

- it's likely to be a lack of basic understanding of the product- so any suggestions on how to get that, gratefully received!

Thanks in advance.

Robin

1 answer

1 accepted

This widget could not be displayed.

1. Regarding bulk editing - You will need to add jira-administrators group to bulk edit action under the global configuration. That should provide you the ability to bulk edit issues.

2. Go to user browser and check if you have all the users in there. If they are created then should be able to re-assign issues.

Regarding not being able to assign issues to people.

Check which permission scheme applies to your project and then go into that permission, and see which project role is associated with Assignable User permission.

Once you have identified that project role, you need to provide that project role to that individual within the project.

Have a look at this link for details

https://confluence.atlassian.com/display/JIRA/Managing+Project+Roles

https://confluence.atlassian.com/display/JIRA/Managing+Project+Permissions

Rahul

Thank you for your prompt reply, I'm sure that will solve my problem!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted yesterday in Statuspage

What are your best incident management tips and stories? #HugOps

 👋Community members! Downtime happens. And great incident response takes a village. Teams like Support, Dev, SRE, Ops, IT, and Marketing have to come together to resolve the problem while keep...

34 views 2 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you