I'm trying to organize incoming emails in our JIRA Support Desk.
Some of them are marketing emails & some are just SPAM.
Is there a way to categorize incoming emails in JIRA support Desk?
We migrated from another famous support desk which has these basic features in-built.
Looking for proper direction.
For item 1, JIRA's email handlers does not really have the ability to do that filtering. JEMH probably has those functionality (https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/server/overview).
For item 2, it's best you block out the spam at the email server level itself.
For item 3, you could have mulitple email handlers looking at different inboxes and sending the emails to same / different JIRA projects as you want.
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