Support Desk | How to do Email filtering & Auto-categorization.

Hi,

I'm trying to organize incoming emails in our JIRA Support Desk. 
Some of them are marketing emails & some are just SPAM.

Is there a way to categorize incoming emails in JIRA support Desk?

  1. How can I set email filters & auto-categorize emails.
  2. Are there SPAM filters in-built & protection if any.
  3. Is there a concept of multiple mailboxes?

We migrated from another famous support desk which has these basic features in-built.

Looking for proper direction.
Thanks,  

1 answer

1 accepted

Accepted Answer
1 vote
Timothy Chin Community Champion Dec 05, 2016

For item 1, JIRA's email handlers does not really have the ability to do that filtering. JEMH probably has those functionality (https://marketplace.atlassian.com/plugins/com.javahollic.jira.jemh-ui/server/overview).

For item 2, it's best you block out the spam at the email server level itself.

For item 3, you could have mulitple email handlers looking at different inboxes and sending the emails to same / different JIRA projects as you want.

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