Service Desk: Client comment by replying to email notification not working

A few weeks ago client comments by replying to service stop being posted to the service tickets.

I understand that the service desk mail handler is different than jira's but i can't find it anywhere to ensure that it's turned on.

I have confirmed that "logging tickets via email" is turned on and I have tested that functionality - which works.

Whenever a client replys to any notification from jira on a specific ticket, be it a comment, status change, etc - the comment doesn't get created.

I've done my best to research this, but can't find an answer anywhere.

 

TL;DR - when a client replys via email to a service desk comment - it never appears on the ticket.  please help

 

 

 

0 answers

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Jira

What modern development practices are at the heart of how your team delivers software?

Hey Community mates! Claire here from the Software Product Marketing team. We all know software development changes rapidly, and it's often tough to keep up. But from our research, we've found the h...

67 views 0 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you