A few weeks ago client comments by replying to service stop being posted to the service tickets.
I understand that the service desk mail handler is different than jira's but i can't find it anywhere to ensure that it's turned on.
I have confirmed that "logging tickets via email" is turned on and I have tested that functionality - which works.
Whenever a client replys to any notification from jira on a specific ticket, be it a comment, status change, etc - the comment doesn't get created.
I've done my best to research this, but can't find an answer anywhere.
TL;DR - when a client replys via email to a service desk comment - it never appears on the ticket. please help
