A few weeks ago client comments by replying to service stop being posted to the service tickets.
I understand that the service desk mail handler is different than jira's but i can't find it anywhere to ensure that it's turned on.
I have confirmed that "logging tickets via email" is turned on and I have tested that functionality - which works.
Whenever a client replys to any notification from jira on a specific ticket, be it a comment, status change, etc - the comment doesn't get created.
I've done my best to research this, but can't find an answer anywhere.
TL;DR - when a client replys via email to a service desk comment - it never appears on the ticket. please help
Since launching the Jira Software 8.0 and Jira Service Desk 4.0 platform releases in February, many of you have been asking when the next Enterprise release will be so you can take advantage of the m...
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