A few weeks ago client comments by replying to service stop being posted to the service tickets.
I understand that the service desk mail handler is different than jira's but i can't find it anywhere to ensure that it's turned on.
I have confirmed that "logging tickets via email" is turned on and I have tested that functionality - which works.
Whenever a client replys to any notification from jira on a specific ticket, be it a comment, status change, etc - the comment doesn't get created.
I've done my best to research this, but can't find an answer anywhere.
TL;DR - when a client replys via email to a service desk comment - it never appears on the ticket. please help
At Atlassian, we believe in our own products – that's why we use them, even at the enterprise level. Doing so gives us first-hand experience of how they perform at scale; to do this, we monitor each ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs