This question is in reference to Atlassian Documentation: Setting up queues for your team
Is there a possibility to only let specific agents see specific queues in one project? (E.g. the North-American Agent should only see the North american issues ...)
I ran into the same issue. I have 15 different queues used by different agents and I'd like to set permissions per groups. Anyone found a solution?
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.
No, we never found a proper solution.
For GDPR separation purposed we use automated Security Level assignments, but the queues are still visible to everyone.
BR
I'd like to know this too. I have multiple support teams. My Networking team doesn't need to see the queue that my Help Desk team monitors.
Still have a question?
Get fast answers from people who know.
You must be a registered user to add a comment. If you've already registered, sign in. Otherwise, register and sign in.