This question is in reference to Atlassian Documentation: Setting up queues for your team

Is there a possibility to only let specific agents see specific queues in one project? (E.g. the North-American Agent should only see the North american issues ...)

2 answers

I'd like to know this too.  I have multiple support teams.  My Networking team doesn't need to see the queue that my Help Desk team monitors.

0 votes

I ran into the same issue.  I have 15 different queues used by different agents and I'd like to set permissions per groups.  Anyone found a solution?

No, we never found a proper solution.

For GDPR separation purposed we use automated Security Level assignments, but the queues are still visible to everyone.

BR

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