I have added a status (workflow step) to our JIRA called Pending, meaning that it waits for the customer to answer a question from us. As soon as the customer answers the question, I want the issue to automatically transition into Open status. Is this possible?
You can use this plugin for this https://marketplace.atlassian.com/plugins/com.atlassian.jira.toolkit
This link might help on installing and configuring the Auto Transition Listener https://studio.plugins.atlassian.com/wiki/display/JTOOL/Auto+Transition+Listener
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