QUESTION: Automatically transition issue status

I have added a status (workflow step) to our JIRA called Pending, meaning that it waits for the customer to answer a question from us. As soon as the customer answers the question, I want the issue to automatically transition into Open status. Is this possible?

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Atlassian has told me that this is impossible for JIRA oD. The JIRA Toolkit won't work or is, at least, seriusly crippled for the ondemand version. :S

I'm not familiar with onDemand. However, I do know that the plugin is included as part of the free add-on plugin for onDemand users. You can refer here for onDemand plugins policy

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You can use this plugin for this https://marketplace.atlassian.com/plugins/com.atlassian.jira.toolkit

This link might help on installing and configuring the Auto Transition Listener https://studio.plugins.atlassian.com/wiki/display/JTOOL/Auto+Transition+Listener

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