Problem opening attachments from confluence pages

Many of our users are having trouble opening documents from our confluence pages.

When they click on the attachment they directly get a download instead of getting the option to open or download the attachment.

6 answers

1 accepted

This widget could not be displayed.

Hello,

i detected the same behaviour and confluence opening the pdf from the preview-pdf-plugin (flash embedded) sometimes as an attachement and sometimes as download. There are 2 seperate urls:

as attachement (example):
http://confluence-server.de/download/attachments/12609075/DE_vpx5_topvideosoftware_1303_einzeltest.pdf?api=v2

as download (example):
http://confluence.de/rest/quickreload/latest/12609075?since=1366102244394

Solution:

Opening the attachement-site and go to the properties of the pdf-file and set the right content-type: application/pdf

This widget could not be displayed.

Hi,

Are the attachmnets PDF?

Have you checked you PDF reader settings?

Have you tried openning the attachment in other browsers?

This widget could not be displayed.

The attachments in our wiki usually just dowload when the link is clicked.

This widget could not be displayed.

I have this problem also running C5.1.1. Atlassian say this is a known problem and is deliberate to prevent a security issue. They give a fix involving to reset the security policy for downloads. However, the option they say to tick in the admin console does not exist in my version (despite them saying it does!). Anyone know a solution?

I cannot see a way to set any options for the pdf file settings. In some cases the attached pdf just opens as it always used to with others it opens the windows exporere and asks where I wish to store the file (I don't).

This widget could not be displayed.

Hello, this is a late response but you might find it to be usefull. The Link Preview (https://marketplace.atlassian.com/plugins/com.xpandit.plugins.linkpreview-confluence) is a great Confluence Utility. You can preview PDF documents, images and webpages, without downloading them.

Try it now.

Best Regards,

PMRodrigues

This widget could not be displayed.

Thank you so much for posting that link Pedro!! Hugely helpful!

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted 11 hours ago in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

27 views 3 4
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you