Problem fetching organizational name for new instance/ organization

[Ajay Wadhawan]

We are an existing organization using multiple products. As part of integrating with the SAML we are created a test environment/ organization. We are unable to log into it.

see the page before going to the login page. 

[Angélica Luz]

Hello Ajay,

Thanks for reaching out to Community!

I know it has been a while since you posted this question, but I would like to follow up to check if you can access the organization now.

I can see that you are an org admin of one organization and that you created a ticket with our support regarding SSO issues, so I just wanted to check if everything is working as expected or if you need further assistance with this request.

Kind regards,
Angélica

[aelsayed]

@Angélica Luz i'm getting the same error if i'm trying to access this authentication-policies page even i do have admin privilege. Do you have a fix for that? FYI other admins can access this page

[Angélica Luz]

Hello @aelsayed,

Welcome to Atlassian Community!

I can see that your permissions are correct and you are an org admin as well. There are no bugs related to that currently.

Are you facing issues only when accessing the Security tab? 

Have you tried accessing using another browser?

Can you clear the browser cache and cookies and try again?

Kind regards,
Angélica

[Dave Liao]

@Ajay Wadhawan - did you figure this out, Ajay?

I've seen this before, but needed to escalate to Atlassian Support.

[Dave Liao]

p.s. My issue was fixed in the last week - unsure if this was a larger issue, or just one isolated to me...