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PPTSlideServlet Conversion task timing out

We are seeing a number of the following messages in our logs:

[com.benryan.conversion.PPTSlideServlet] doGet Conversion task timed out for attachment : XXXXXXXX.pdf now executing in background

Any ideas to reolve would be great. We are currently running 5.1.1.

7 answers

Check the bug reports and solutions here:
https://answers.atlassian.com/questions/92743/failure-to-convert-pptx-for-within-page-view

The linked "bug reports and solutions" question contains two references to issue IDs in JAC... both are for PPT files. This question is about PDF files.

I am seeing these messages in Confluence v5.3.1 for PDF attachments. When uploading an attachment via the Attachment Macro there are 6 of the events for each attachment.

CONF-30771 is for the exact same event - but is specific for "diagrams which have cubic Bezier curve" and occurs in conjunction with a Confluence crash. Anyway, CONF-30771 is now fixed, addressed in Office Connector v3.1.3 (which is what I am using).

So, what else could be going on? Has anyone else been seeing the event since upgrading to v5.3.1?

Time to log a new issue in JAC?

same problem on confluence 5.2.3

Same situation for PPT in Confluence 5.1.5

Confluence 5.2.5 has the same problem

Same problem here for Confluence 5.5.4. There are many similar open tickets, but in none I can find a real solution...

Has there been a resolution on this at all? Seeing it in 5.5.4 as well today.

We are also seeing this in 5.6.5.

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