No one in my team has the option "user management"

I need to add more users, but I don't have user management even though I am the JIRA administrator. Nor does anyone else in my team have the option. What do we do...?

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Sam Hall Community Champion Nov 16, 2016

Hi Hanna,

Are you using JIRA Cloud? If so, I think you'll need to find someone in your organisation who is in the 'site-admins' group.

A possible way to find out who this is, might be to use an advanced issue search with the following query:

creator in membersOf("site-admins")

This will show you all issues created by people in the 'site-admins' group. Hopefully it will return some issues. Then you can look at the reporter of one of those issues to identify someone in the group. This person should have the user management option.

Someone may know a better way, but this was the best I could quickly think of!

Hope it helps.


Hi Sam,

Thanks your for your reply. I guess we don't have JIRA Could, because I received this error code: 

Function 'membersOf' can not generate a list of usernames for group 'site-admins'; the group does not exist.


Sam Hall Community Champion Nov 16, 2016

Do you access your JIRA at a web address that includes If you do, you're using JIRA Cloud.

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