No access to the administrator account that manages other accounts

[admin_m4m]

We are a company and use the Trello software with several employees. All accounts have an email address with the same domain. This domain therefore belongs to the organization that was created in Atlas. In order to remove or create new employees, the accounts must be managed. To do this, I have to log in with my administrator account, which manages the organization. Problem: Apparently we either no longer have the admin access data, saved them incorrectly or oversaved them, or I accidentally deleted the admin account because I confused it with another account (is that even possible?). Now I currently have no chance of managing the individual accounts. How can I access my organization again?

[Jimmy Seddon]

Hi @admin_m4m

Welcome to the community.  For something of that nature I would reach out directly to Atlassian Support for assistance: https://support.atlassian.com/contact/

I hope you can get a quick resolution from them.

[admin_m4m]

Hi Jimmy Seddon,
thanks a lot for your quick help!