New users cannot access our public portal. "We couldn't give you access..."

[Jack Richens]

Hello Atlassian,

Our public facing support portal has recently started to refuse new sign-ups with the following message:

"We couldn't give you acccess. Use another email and try again"

Nothing appears to have changed within our portal - is this something anyone has any experience of?
Any info would be much appreciated
JACK

[Susheela_Kushwaha]

Our user had a similar issue with his account. It turns out his Atlassian account was deactivated. We reactivated the account through our identity provider, and it fixed the issue.

[Jack Brickey]

Hi @Jack Richens ,

is there anything unique about the email addresses being denied? Are they different domains or all the same? It could be that these domains are somehow blacklisted. 

[Jack Richens]

Hi Jack,

Thanks very much for such a swift response. I've tried using gmail , hotmail as well as business addresses, and we're still getting the same error.

[Jack Richens]

Aha- found the issue - it seems as though the "Allow portal-only accounts to be created...." has been unchecked, possibly since a recent update?
A sensible default setting.