New user not receiving invitation email

There's new user joined company and I invited him as what I did before. However, this time the new user hasn't received anything. I tried to resend in user management tab for several times, and he carefully checked all the mail boxes, there's no invitation mail.

It worked well days ago. And I don't think it's due to company mail server as we're using same company mail server and others can receive invitation mail before.

Any possible way to figure out what goes wrong?

3 answers

0 vote
Warren Levy Community Champion Aug 02, 2017

Hi Richard

Obvious question, but worth checking : are you sure you have the person's e-mail correct? I always copy the e-mail address from Outlook to ensure no typos

Surely I was doing same thing as you did... copy the email address from outlook.

But it's several day passed, and I tried to resend many times... he just received nothing.

We are having the same issues; have been trying to get a team member signed up for 3 days and email never arrives.

After raising a ticket to Atlassian support, an Atlassian support engineer checked on their side and found the email was blocked at their side.

Then they just unblocked it and everything went well.

cool, we get the problem too.

Hi Richard, how did you raise this ticket to the Atlassian support team?

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