Moving issues throws java.lang.IllegalStateException

Dear Atlassian support staff,

your expertise is required!

I cannot move tasks created by my team to their proper places between different projects.

I have tried to move a task to a different project, to a different issuetype, to a subtask and all those create the same error

java.lang.IllegalStateException: Couldn't find an entry for issue 11602 and custom field 10004

with the same issue number and custom field number regardless of the originating task.

I just checked my jiraissues-table and couldn't find task with id = 11602

How can I clean up traces of this missing jiraissue, please advice?

Sincerely yours,


P.S. You will find the error log attached

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Accepted answer

Please refer to the following documentation

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