Mail Handlers - gmail unlabelled messages

Hi,

I'm trying to set up mail handlers that will auto-assign a created issue to a specific project based on a label in GMail.

Right now I have two handlers set up - a General handler that will automatically create an issue in a "generic" catch-all project called GENERAL, which has no folder filter.

The second handler has a folder filter called PROJECTNAME, which will create the issue under PROJECTNAME, if the e-mail is labelled under PROJECTNAME (done using a rule in gmail that auto-labels the message if projectname appears in the subject line).

This seems to work correctly. However, e-mails labelled with PROJECTNAME are being caught by both mail handlers.

Is there a way I can set up the GENERAL mail handler to only pull messages without labels, instead of the entire inbox?

2 answers

This widget could not be displayed.
Pedro Cora Atlassian Team Oct 30, 2013

Jon,

Since labels are considered folders in the IMAP protocol, you can probably modify your handler configuration to only catch mails from an specific Label / Folder.

I already have that part set up; the label

This widget could not be displayed.

Hi @Jon Woschanko - did you find a way to resolve this? I'm also looking to do this.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

125 views 15 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you