It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Mail Handlers - gmail unlabelled messages


I'm trying to set up mail handlers that will auto-assign a created issue to a specific project based on a label in GMail.

Right now I have two handlers set up - a General handler that will automatically create an issue in a "generic" catch-all project called GENERAL, which has no folder filter.

The second handler has a folder filter called PROJECTNAME, which will create the issue under PROJECTNAME, if the e-mail is labelled under PROJECTNAME (done using a rule in gmail that auto-labels the message if projectname appears in the subject line).

This seems to work correctly. However, e-mails labelled with PROJECTNAME are being caught by both mail handlers.

Is there a way I can set up the GENERAL mail handler to only pull messages without labels, instead of the entire inbox?

2 answers

0 votes
Pedro Cora Atlassian Team Oct 30, 2013


Since labels are considered folders in the IMAP protocol, you can probably modify your handler configuration to only catch mails from an specific Label / Folder.

I already have that part set up; the label

Hi @Jon Woschanko - did you find a way to resolve this? I'm also looking to do this.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Teamwork

Listening out loud: how Fabian Lopez works on distributed teams

The start of the COVID-19 pandemic served as a forcing function to re-evaluate the way teams worked together. In fact, many companies are re-learning how to collaborate with their teams. As some move...

58 views 2 1
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you