Jira 4.x to 5.x upgrade failed -- files in use

[Alex Nelson]

Jira 4.x to 5.x upgrade failed. The installer reports that files are in use and cannot be upgraded. Ignoring the files in use did not result in a usable Jira instance. My test upgrades did not see this issue. Please advise as to what the issue could be.

Thanks!

[FagnerF · Accepted solution]

Hi Alex,

What operational system are you using?

If there is JIRa running over Windows maybe you installed JIRA as a service so you should stop its service to be able to upgrade your JIRA instance. Also you can check out Running JIRA as a Service document.

Would you please give a try and let me know?

Kind Regards

[Alex Nelson]

Windows Server 2008 Standard R2.

Yes, Jira is running as a service. I did not stop the service as I hadn't needed to in my 2-3 test upgrades. I'll give that a try now though.

Thanks.

[Alex Nelson]

Stopping the service allowed the upgrade to complete successfully. Thanks all.

[Alex Nelson]

Not stupid at all. No I had not shut down Jira (stopped the service). I did 2-3 test upgrades without stopping the service and had no issues.

[David Toussaint [Communardo]]

stupid question, please forgive if not appropriate. Yet: Has the JIRA been shut down?