Jira 4.x to 5.x upgrade failed -- files in use

Jira 4.x to 5.x upgrade failed. The installer reports that files are in use and cannot be upgraded. Ignoring the files in use did not result in a usable Jira instance. My test upgrades did not see this issue. Please advise as to what the issue could be.

Thanks!

3 answers

1 accepted

This widget could not be displayed.

Hi Alex,

What operational system are you using?

If there is JIRa running over Windows maybe you installed JIRA as a service so you should stop its service to be able to upgrade your JIRA instance. Also you can check out Running JIRA as a Service document.

Would you please give a try and let me know?

Kind Regards

Windows Server 2008 Standard R2.

Yes, Jira is running as a service. I did not stop the service as I hadn't needed to in my 2-3 test upgrades. I'll give that a try now though.

Thanks.

Stopping the service allowed the upgrade to complete successfully. Thanks all.

This widget could not be displayed.

stupid question, please forgive if not appropriate. Yet: Has the JIRA been shut down?

This widget could not be displayed.

Not stupid at all. No I had not shut down Jira (stopped the service). I did 2-3 test upgrades without stopping the service and had no issues.

Suggest an answer

Log in or Sign up to answer
Atlassian Summit 2018

Meet the community IRL

Atlassian Summit is an excellent opportunity for in-person support, training, and networking.

Learn more
Community showcase
Posted Wednesday in Teamwork

What teamwork quotes inspire you?

Hey everyone! My name is Natalie and I'm an editor of the Atlassian Blog and I've got a question for you: What's your favorite quote about teamwork?  We've compiled a list here, along with...

196 views 18 7
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you