I suspect it may be something to do with the new service desk licence model - Atlassian have had a lot of praise for service desk, but it's got one huge flaw in that every person who might want to raise an issue counts as a user, which is far to expensive as in a lot of places, the users really do just want something doing. That can make it cripplingly expensive, and all the competition has "agent based licencing" (you have a handful of users taking calls, and you only pay for them, not the thousands they service). So I think this is tied to a change of licencing to broaden the potential usage of Service Desk.
It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...
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