JIRA Service Desk agent access

I have this field in Global Permissions and I can not find any documentation on exactly what it is for and how to use it. Can anyone point me to the documentation on this?


4 answers

1 accepted

0 votes
Accepted answer

I suspect it may be something to do with the new service desk licence model - Atlassian have had a lot of praise for service desk, but it's got one huge flaw in that every person who might want to raise an issue counts as a user, which is far to expensive as in a lot of places, the users really do just want something doing. That can make it cripplingly expensive, and all the competition has "agent based licencing" (you have a handful of users taking calls, and you only pay for them, not the thousands they service). So I think this is tied to a change of licencing to broaden the potential usage of Service Desk.

That's what I am hoping, it would be nice if it was documented though since it is out there.

I've been checking back on this for a bit, but I'm curious: What version of Service Desk do you use? I have been using 1.2.x.x only and have never seen this. I'm wondering if this is an older feature?

It is the latest On Demand version I believe



Ah, strange! Perhaps it's a new feature with 2.0? Unfortunately I don't have experience with 2.0 yet, and this doesn't appear to be documented on any of the June/July releases for OD. Good luck!

Suggest an answer

Log in or Sign up to answer
Community showcase

Scrum Roles Explained: the Do's and the Don'ts

Hello Community,  Today we are going to talk about the three Scrum Roles. There is the Development Team, the Scrum Master and the Product Owner. In my opinion these three are all really impo...

112 views 1 5
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you