I suspect it may be something to do with the new service desk licence model - Atlassian have had a lot of praise for service desk, but it's got one huge flaw in that every person who might want to raise an issue counts as a user, which is far to expensive as in a lot of places, the users really do just want something doing. That can make it cripplingly expensive, and all the competition has "agent based licencing" (you have a handful of users taking calls, and you only pay for them, not the thousands they service). So I think this is tied to a change of licencing to broaden the potential usage of Service Desk.
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