The Atlassian Community Forums are currently in read-only mode. We will be relaunching on a new platform on September 22 (read more here). We apologize for the extended downtime. For concerns or questions, please email communitymanagers@atlassian.com. See you on the other side, on the new Atlassian Community Forums! :)

×
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning
Events
Champions
Release Notes
Community
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes
Forums
Home Q&A Discussion groups Articles Ask a question Search
Learning Events Champions Release Notes

Forums

Articles
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Q&A
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

How do I get support for our licensed Confluence server being down?

Beau Bramlett
Beau Bramlett
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
May 15, 2014

Server has been great for 2 months. This morning error 500's. Restarted system but same.
No Confluence Admin or system changes, only users reading.
Need support.

Watch
Like Be the first to like this
1266 views

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

0 votes
Beau Bramlett
Beau Bramlett
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
June 1, 2014

No response to this back in mid-May.

Opened another ticket explicitly for the issue. No response for days. We restored the entire server to fix the issue. No RCA, Confluence seems unstable from client end Error 500's to the server itself.

View More Comments
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
June 2, 2014
Well, no, we are not support and you did not give us much to work with. You should have raised the support issue as soon as you could, and had a response in a few hours (not even my trivial support requests have gone more than 36 hours without an atlassian response, even if it was just "can we have logs". And server-down is subject to a much higher SLA. ). I would contact sales at support dot atlassian dot com, quoting the support issue number and your SEN to see if they can track down what went wrong with your request
Like
Reply
0 votes
Nic Brough -Adaptavist-
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Champions.
Get recognized
May 27, 2014

Raise a support request at support.atlassian.com

And/or read your log files to see what has gone wrong.

Reply
Confluence
Confluence
TAGS
AUG Leaders

Atlassian Community Events

    See all events
    Community
    Forums
    FAQs Forums guidelines
    Learning
    About learning Resources
    Events
    Champions
    Release Notes
    Copyright © 2026 Atlassian
    Privacy Policy Notice at Collection Terms Security