With the new single sign on through my.atlassian for all cloud accounts we have run into an issue because we have two separate cloud accounts for two parts of our business.
Because the feature set, branding, and customer base are so different we setup two different cloud accounts and many users have access to both. We setup user logins for each account like so:
This used to work really well. Employees often switch back and forth between the two.
After the migration to the new central login, Atlassian won't let anyone be logged into two accounts at the same time. Every time you switch from one tab to the other you see the "Did you use the wrong account?" message and are forced to login again. To make things worse the new login page is fancy and only displays either the username or the password field, but never both so it breaks most people's Password Managers.
This makes using two accounts basically unbearable and a huge waste of time.
Is there any way to support two accounts? Is there a way to migrate both emails to the same my.atlassian account? Is there a good way to switch all users of one of the system to using the other email on their account so they don't have to login 20x per day?
Just looking for something to make things work again. We can't go on like this much longer.
I have the same situation and you guys make my life a nightmare. I have to log-in dozens of times a day. Really strange change.
Suggestion to use another browser looks bad, I already have 4 cloud accounts and I don't want to use 3 browsers. I didn't get why I can't have multiple log-ins on multiple domains.
If you can't allow multiple accounts please implement switcher like it exists for Google.
Current situation is painful.
The google example is what I find to be the best example of how to manage multiple accounts for a single product.
I have a work atlassian account (JIRA, Confluence, Hipchat), which doesn't have the same accesses and same platforms as my personal account (Community, JIRA, Hipchat).
I'm also a heavy Trello user, and I fear the day that Trello integrates into Atlassian's SSO platform because I juggle my personal Trello and my professional JIRA throughout my day.
This does not fix the merging of accounts problem, but might be something you can work with till that gets sorted out.
My suggestion are to either:
I have multiple Chrome profiles for all my Atlassian accounts. I consider this a workaround. I know a lot of people that use JIRA on a day to day basis and many of them have more than one account, so I think Atlassian should at least take this issue into consideration.
We agree that the ability to switch between accounts would be a useful feature and we are planning to provide it. We’re investigating multiple options and would like to talk to you to understand more on your usage pattern to shape our solution. Would either of you have time to discuss this further via email / video call?
Product Management, Atlassian
In the same boat. I have to have Firefox in one, Chrome in the other but since Chrome is my primary--when someone sends me a link on slack or on email that's intended for my Firefox login, I have to cut and paste the link instead. I would love to have a switcher or a way to merge all Atlassian accounts to be able to access all of my Jira teams.
Something that makes the lack of multiple account support especially painful is opening links from Slack/Skype.
These obviously open in your primary browser, where you get an auth error if it's for a different business account, and then have to go copy-pasting to your alternate browser.
We know this is an important scenario and have not given up on it, we have it on our product backlog!. We’re working on a variety of other things related user management and administration at the moment. Will update this page once we are ready to ship Account Switcher for Atlassian account.
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