Handling of multiple My Atlassian accounts

With the new single sign on through my.atlassian for all cloud accounts we have run into an issue because we have two separate cloud accounts for two parts of our business.

Because the feature set, branding, and customer base are so different we setup two different cloud accounts and many users have access to both. We setup user logins for each account like so:

  • user@productA.com
  • user@productB.com

This used to work really well. Employees often switch back and forth between the two.

After the migration to the new central login, Atlassian won't let anyone be logged into two accounts at the same time. Every time you switch from one tab to the other you see the "Did you use the wrong account?" message and are forced to login again. To make things worse the new login page is fancy and only displays either the username or the password field, but never both so it breaks most people's Password Managers.

This makes using two accounts basically unbearable and a huge waste of time.

Is there any way to support two accounts? Is there a way to migrate both emails to the same my.atlassian account? Is there a good way to switch all users of one of the system to using the other email on their account so they don't have to login 20x per day?

Just looking for something to make things work again. We can't go on like this much longer.

10 answers

I have the same situation and you guys make my life a nightmare. I have to log-in dozens of times a day. Really strange change.

Suggestion to use another browser looks bad, I already have 4 cloud accounts and I don't want to use 3 browsers. I didn't get why I can't have multiple log-ins on multiple domains.

If you can't allow multiple accounts please implement switcher like it exists for Google.

Current situation is painful.

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Francis Peixoto Community Champion Sep 14, 2017

The google example is what I find to be the best example of how to manage multiple accounts for a single product.

I have a work atlassian account (JIRA, Confluence, Hipchat), which doesn't have the same accesses and same platforms as my personal account (Community, JIRA, Hipchat).

I'm also a heavy Trello user, and I fear the day that Trello integrates into Atlassian's SSO platform because I juggle my personal Trello and my professional JIRA throughout my day. 

This does not fix the merging of accounts problem, but might be something you can work with till that gets sorted out.

My suggestion are to either:

  • Open the different sites in different browsers
  • Open one in a standard window, the other in an 'Incogneto' window. That way the one browser treats them as separate logins.

Thanks, I think you're right that this is the only way to handle it right now. We'll just suggest this to people for the time being.

I hope Atlassian is at least considering this issue.

I have multiple Chrome profiles for all my Atlassian accounts. I consider this a workaround. I know a lot of people that use JIRA on a day to day basis and many of them have more than one account, so I think Atlassian should at least take this issue into consideration.

3 votes

Hey Rok/William,

We agree that the ability to switch between accounts would be a useful feature and we are planning to provide it. We’re investigating multiple options and would like to talk to you to understand more on your usage pattern to shape our solution. Would either of you have time to discuss this further via email / video call?

cheers,
Adarsh
Product Management, Atlassian

I'd be happy to discuss this with you. You can reach out to me at: williamw -a- cartrover -.com-

We can chat over email or schedule a time for a call.

Yura Laguta I'm New Here Friday

Adarsh, any update on the feature progress?
It's real pain. 
My use case is very simple, two accounts, one for work one for personal project.

Sergey Korotkov already provided example of what people need.

2 votes

I also feel this situation is pretty unbearable

I am using Private Chrome tabs as a workaround, but then I lose the session on restart.
I ll use different browsers between my accounts now, thanks for the tip !

Please, fix the feature !!

In the same boat.  I have to have Firefox in one, Chrome in the other but since Chrome is my primary--when someone sends me a link on slack or on email that's intended for my Firefox login, I have to cut and paste the link instead.  I would love to have a switcher or a way to merge all Atlassian accounts to be able to access all of my Jira teams.

1 vote

Is there any news on this matter?

It would be great if we could use different logins live, for different Atlassian subdomains. Now, we constantly need to switch between these accounts.

0 vote

Same issue here. To make things worse, when accessing the non-logged in workspace, log-out behavior is broken, so it's really a nightmare.

Gotta run in 'incognito' mode whenever I need to access a workspace with a different e-mail account.

Having exactly the same problem! I need to clear cookies after I log-out so that I can log-in with the new account, which makes things worse and more time-consuming.

0 vote
Kyle Tee I'm New Here Mar 15, 2018

Something that makes the lack of multiple account support especially painful is opening links from Slack/Skype.

These obviously open in your primary browser, where you get an auth error if it's for a different business account, and then have to go copy-pasting to your alternate browser.

Hoping for some acknowledgement from Atlassian that this is a real headache for many users.

Will we be getting a fix for this?

Adarsh Sridhara Atlassian Team Monday

Hi @Duncan Richardson,

We know this is an important scenario and have not given up on it, we have it on our product backlog!. We’re working on a variety of other things related user management and administration at the moment. Will update this page once we are ready to ship Account Switcher for Atlassian account.

thanks,

Adarsh

Ben Van Aerde I'm New Here Tuesday

Good to hear this is still on the roadmap. I'm not going to ask for an ETA :)

:)... ETA will exactly match time to migrate to another tool how it was with HipChat versus Slack.  Guys, it's already ONE YEAR after the issue was originally posted.

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