Copy-paste doesn't work in Confluence

Hi All,

many of our Confluence users complain that they cannot paste text from the clipboard to Confluence.

They use IE9, and our Confluence version is 4.3.2

Can you please help?

Thanks,

Rumi

3 answers

1 accepted

I've seen a similar issue and basically the root cause was a third-party plugin that blocked the rich text format to be copiied.

Just for test purpose you can try running Confluence in "safe mode" as we can see here:

https://confluence.atlassian.com/display/CONF35/Disabling+or+Enabling+a+Plugin#DisablingorEnablingaPlugin-Disabling/EnablingallUserInstalledPlugins%28SafeMode%29

RUnning in safe mode will disable all third-parties plugins, so in this we we can narrow down this issue.

Cheers,

Bernardo

Hello Rumi,

To give us a better idea about the scenario, could you please let us know the exact steps that your users are performing? Also, please check at your 'atlassian-confluence.log' (<confluence-home-directory>/logs folder) and take a look at the end of the file and see if there's some specific error stack-trace, if so please paste it here for us, so we can have a better idea about the problem.

And please, check the following points at your instance regarding customizations(this can be also affecting here):

- Confluence Admin > Look and Feel* and *Space Admin > Look and Feel*, then verify the following:

* Themes: See which theme you're using, switch back to the default if you're not using it already.
* Layouts: See if you have any custom layout defined, if yes then make a backup and reset to default.
* Stylesheet: See if you have custom stylesheet, if yes then make a backup and reset to default.
* Custom HTML: See if you have any custom HTML defined, if yes then reset to default

Kind Regards,

LJ.

Hello Rum,

I just tried to replicate this problem in my local Confluence, and I couldn't. Here is working fine. May I ask you, if this is happening with Chrome or Firefox as well?

Cheers,

WZ

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