I'm not exactly sure what happened but the process you outlined is correct. The only thing I can think of perhaps the time between cancelling and renewing was somehow a factor - but its common for customers to cancel then immediately sign up again for another eval using the same URL so I'm leaning towards this being an anomoly.
If you are stuck and can't proceed, please submit a support request at support.atlassian.com
Hi awesome community! In this article, I would like to describe the one of the toolset (service) for the analyze some problems on different Java-based instances, of course, as Atlassian admini...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs