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Change name of OnDemand

I tried to change the URLof my OnDemand site as it was written in the article (https://confluence.atlassian.com/display/ONDEMANDKB/Changing+the+OnDemand+instance+URL+address) without success. After I created a backup I cancelled the Evaluation of the current site(old.atlassian.net) and wanted to create a new one (new.atlassian.net). Once I gave my personal and credit card details I wanted to finish the signup procedure, but the system said that "Only one evaluation at a time is allowed". Did I misunderstand the article?

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AgentSmith Atlassian Team Feb 03, 2014

I'm not exactly sure what happened but the process you outlined is correct. The only thing I can think of perhaps the time between cancelling and renewing was somehow a factor - but its common for customers to cancel then immediately sign up again for another eval using the same URL so I'm leaning towards this being an anomoly.

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