Change name of OnDemand

I tried to change the URLof my OnDemand site as it was written in the article (https://confluence.atlassian.com/display/ONDEMANDKB/Changing+the+OnDemand+instance+URL+address) without success. After I created a backup I cancelled the Evaluation of the current site(old.atlassian.net) and wanted to create a new one (new.atlassian.net). Once I gave my personal and credit card details I wanted to finish the signup procedure, but the system said that "Only one evaluation at a time is allowed". Did I misunderstand the article?

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Jason Worley Atlassian Team Feb 03, 2014

I'm not exactly sure what happened but the process you outlined is correct. The only thing I can think of perhaps the time between cancelling and renewing was somehow a factor - but its common for customers to cancel then immediately sign up again for another eval using the same URL so I'm leaning towards this being an anomoly.

If you are stuck and can't proceed, please submit a support request at support.atlassian.com

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