I'm not exactly sure what happened but the process you outlined is correct. The only thing I can think of perhaps the time between cancelling and renewing was somehow a factor - but its common for customers to cancel then immediately sign up again for another eval using the same URL so I'm leaning towards this being an anomoly.
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As a Belgian, beer-lover and home brewer, beer is one of my great passions. I love the fact that with just a few ingredients (usually just water, hop and malt) you can create so many different tastes...
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