This question is in reference to Atlassian Documentation: Setting up queues for your team
As far as I understand you can not restrict certain queues to certain team members or teams within a service desk project - is this true? So if I wanted to only have like one or two customer portals/service desk projects there is no way to split queues up on several teams of agents that only see specific queues (e.g. only client hardware request, only software requests etc. within a SD-project) that are relevant to them. This seems like a mayor flaw in service desk.
this could get quite complicated in setting up then. we would have several diffferent teams responsible for different customer requests - I would have to configure a seperate service desk project for each team. I know I can use the same project configurations for all of them, still - being able to restrict the view of queues to certain team members could make those queues more managable
Atlassian Summit is an excellent opportunity for in-person support, training, and networking.Learn more
Hello and happy Topic Tuesday! We would love to continue to find out more about you. Here’s the question: What is one way Atlassian products have shifted the way your team works? Looking forw...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs