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Can I set visibility of queues to certain team?

This question is in reference to Atlassian Documentation: Setting up queues for your team

As far as I understand you can not restrict certain queues to certain team members or teams within a service desk project - is this true? So if I wanted to only have like one or two customer portals/service desk projects there is no way to split queues up on several teams of agents that only see specific queues (e.g. only client hardware request, only software requests etc. within a SD-project) that are relevant to them. This seems like a mayor flaw in service desk.

1 answer

0 votes
Steven Behnke Community Leader Sep 02, 2016

Queues are a team view only. If you want separate views, use a Dashboard.

this could get quite complicated in setting up then. we would have several diffferent teams responsible for different customer requests - I would have to configure a seperate service desk project for each team. I know I can use the same project configurations for all of them, still - being able to restrict the view of queues to certain team members could make those queues more managable

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