This question is in reference to Atlassian Documentation: Setting up queues for your team
As far as I understand you can not restrict certain queues to certain team members or teams within a service desk project - is this true? So if I wanted to only have like one or two customer portals/service desk projects there is no way to split queues up on several teams of agents that only see specific queues (e.g. only client hardware request, only software requests etc. within a SD-project) that are relevant to them. This seems like a mayor flaw in service desk.
this could get quite complicated in setting up then. we would have several diffferent teams responsible for different customer requests - I would have to configure a seperate service desk project for each team. I know I can use the same project configurations for all of them, still - being able to restrict the view of queues to certain team members could make those queues more managable
Have you ever noticed that fixing specific problems might be a door opener for a bigger challenge, affecting a wider audience? This was exactly the case when we, as a service company working with mul...
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