Balsamiq plugin - License status: Incompatible with product license (different number of users)

I have installed the balsamiq jira plugin on our unlimited jira system.

The balsamiq users (less then 10) are located in the group "balsamiq-mockups-editors".

When I try to license the balsamiq plugin with a starter license, it failed.

License status: Incompatible with product license (different number of users).

1 answer

1 accepted

Accepted Answer
1 vote
Penny Wyatt Atlassian Team Jul 29, 2012

Did you get your starter licence from the Atlassian Marketplace or directly from Balsamiq? I believe that the Marketplace currently only supports matching the licence tiers of the plugin and the application.

From this page it sounds like for your use-case, you may need to get a licence directly from Balsamiq instead: http://support.balsamiq.com/customer/portal/articles/542517

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted yesterday in Featured Groups

Tuesday tips & tricks: What is the Atlassian Community?

It's officially Tuesday, which means it's officially time for another tip to help you better navigate this space we call the Atlassian Community. 😄 I got a great question from community member, Sa...

44 views 2 4
View post

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you