Automation is not working in JSD Customer Portal

Hello Atlassian Team, 

I'm am having trouble getting automation rules to work in JSD. I am trying to create an automated rule that automatically generates a comment when an issue is created. I'm not sure if this is an issue of how I have set up my automated rules or if it is an internal issue.

Here is what I have my setup currently. I set the "when" condition to "issue created", the "if" condition set to "status = all", "reporter = all", "priority = all", and "issue type = computer request" (a request type that I created for my team). I have created multiple tickets under the "

Currently, we have a live production of JSD and Confluence, but we have not rolled out JSD entirely and it is still in a testing phase. So we have a test server for JSD and this is where the issue persists. So it may be an issue within our test environment, but I'm not completely sure.

Any help will be much appreciated! Thank you! 

4 answers

0 vote
Steven Behnke Community Champion Jan 20, 2016

Can you provide the JQL your wrote for your IF condition?

issuetype = "Computer Request " AND status = Open

From what I can tell, the JQL syntax is correct. But I may be wrong. Thanks for the response, Steven!

I also tried changing the syntax to this:

issuetype = "Computer Request " AND status = Open AND reporter = EMPTY AND priority = EMPTY

This did not generate anything. So I tried to point the "reporter" directly to me, since I have been the one creating the tickets as a test using this line:

issuetype = "Computer Request " AND status = Open AND reporter = philbert32 AND priority = EMPTY

And still nothing. Also I'm not sure how to make reporter and priority point to "ALL" instead of "EMPTY". JQL advance search does not accept "ALL" as proper syntax.

Suggest an answer

Log in or Join to answer
Community showcase
Louis De Jaeger
Posted Thursday in Off-topic

Friday fun: your best joke

Hi all Lets make this Friday fun really fun and post one (or more) of your best jokes! The joke can be about an Atlassian product, or just a really fun joke you want to share! I’m not the best j...

174 views 12 3
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot