Automation is not working in JSD Customer Portal

Hello Atlassian Team, 

I'm am having trouble getting automation rules to work in JSD. I am trying to create an automated rule that automatically generates a comment when an issue is created. I'm not sure if this is an issue of how I have set up my automated rules or if it is an internal issue.

Here is what I have my setup currently. I set the "when" condition to "issue created", the "if" condition set to "status = all", "reporter = all", "priority = all", and "issue type = computer request" (a request type that I created for my team). I have created multiple tickets under the "

Currently, we have a live production of JSD and Confluence, but we have not rolled out JSD entirely and it is still in a testing phase. So we have a test server for JSD and this is where the issue persists. So it may be an issue within our test environment, but I'm not completely sure.

Any help will be much appreciated! Thank you! 

4 answers

0 votes
Steven Behnke Community Champion Jan 20, 2016

Can you provide the JQL your wrote for your IF condition?

issuetype = "Computer Request " AND status = Open

From what I can tell, the JQL syntax is correct. But I may be wrong. Thanks for the response, Steven!

I also tried changing the syntax to this:

issuetype = "Computer Request " AND status = Open AND reporter = EMPTY AND priority = EMPTY

This did not generate anything. So I tried to point the "reporter" directly to me, since I have been the one creating the tickets as a test using this line:

issuetype = "Computer Request " AND status = Open AND reporter = philbert32 AND priority = EMPTY

And still nothing. Also I'm not sure how to make reporter and priority point to "ALL" instead of "EMPTY". JQL advance search does not accept "ALL" as proper syntax.

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