Access to on demand instance

[Hailemichael Teklai]

A section of my company has their own on demand instances, but they need to access and edit our content. How can I add current JIRA users to our on demand instance.

[cbenard1 · Accepted solution]

Hi Hailemichael,

Here's the document outlining importing OnDemand users: https://confluence.atlassian.com/display/AOD/Importing+Users

That said, you'll not have access to the backend (as your merging users from one OD instance to another) so we'll have to do it for you :)

If you'd raise a support ticket at support.atlassian.comletting the team know you'd like to have the user bases merged from one instance to another they should be able to fully export one user set and import it into your second OD instance. When creating that ticket please be sure to specify the target userbase you wish to copy and the destination OD instance you wish to copy to. Also note that your license will need to be large enough to accommodate all of the extra users in the destination instance.

Thanks!

Turner

[Nic Brough -Adaptavist-]

Two OnDemand instances are separate systems. You'll need to manually duplicate the users from one system into the other.

[Hailemichael Teklai]

Thanks is there any documentation I can read up on about instance and manually duplicating?