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it could not login to confluence system. Edited

Hi This is jaehoon.

I have a question.

could not login to confluence system.

if try it, show the message as below.

 

'''''''

The following error(s) occurred:

  • Sorry, an error occurred trying to log you in. Please try againLog In - Security Operations Center 2019-12-31 16-18-26.png

2 answers

0 votes
Moses Thomas Community Leader Dec 31, 2019

@송재훈   Could you please show the logs in  <Confluence_home_directory>/logs/  ?  so  that  we could see clearly what the error is

 

Kind regards,

Moses

 

What is means?

2019-12-31 23:41:05,029 ERROR [http-nio-8443-exec-3] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'JIRA Server SSL' is not functional during authentication of 'xxxxxxxx'. Skipped.

주석 2020-01-02 100025.jpg

0 votes
Minh Tran Atlassian Team Jan 08, 2020

@송재훈 From the log you shared https://community.atlassian.com/t5/image/serverpage/image-id/77511i59CE36A0AFD51E26/image-size/large?v=1.0&px=999

Can you double check if you can still log in via your JIRA server? The exception shows you "Directory 'JIRA Server SSL' is not functional"

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