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it could not login to confluence system.


Hi This is jaehoon.

I have a question.

could not login to confluence system.

if try it, show the message as below.



The following error(s) occurred:

  • Sorry, an error occurred trying to log you in. Please try againLog In - Security Operations Center 2019-12-31 16-18-26.png

2 answers

0 votes
Minh Tran Atlassian Team Jan 08, 2020

@송재훈 From the log you shared

Can you double check if you can still log in via your JIRA server? The exception shows you "Directory 'JIRA Server SSL' is not functional"

0 votes
Moses Thomas Community Leader Dec 31, 2019

@송재훈   Could you please show the logs in  <Confluence_home_directory>/logs/  ?  so  that  we could see clearly what the error is


Kind regards,



What is means?

2019-12-31 23:41:05,029 ERROR [http-nio-8443-exec-3] [crowd.manager.application.ApplicationServiceGeneric] authenticateUser Directory 'JIRA Server SSL' is not functional during authentication of 'xxxxxxxx'. Skipped.

주석 2020-01-02 100025.jpg

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