First of all, welcome to the Atlassian community :)
Could you please answer the following questions, for me to have more data about your issue?
In parallel to this thread, I advise you to open a ticket to the Atlassian support.
Thanks in advance.
I am sharing this article with both Zephyr and Xray information and everything should be in one place. It will be easy to know when selecting Zephyr or Xray. Zephyr and Xray are both Jira plug-ins u...
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