Questions not appearing after a Rebuild from scratch of the Index. Do I need to restore?

[Quinn Cervantes-Prevo]

We had issues where only some of the questions weren't appearing in some of our spaces. We attempted to complete a UI driven rebuild of the content index, and that failed due to an OOM received. It was decided to adjust our heap and rebuild from scratch our content index. Now we can only see ~15 questions overall. We see there are questions that have been asked, and the only way to view those old ones, is if there is a direct link reference elsewhere in a page. 

Should we restore our index directory or question directory at this point? Is there another index we should complete? 

[Roland Holban (Adaptavist) · Accepted solution]

Is your behaviour mapped to "Use Service Desk mapping"?

Is your behaviour script set on the Priority field?

[Deleted user]

Yes. Made sure this is mapped correctly.

[Deleted user]

[Roland Holban (Adaptavist)]

Your script needs to be on the Priority field. In your screenshot, click "Add server-side script" and move your script there then delete the Initialiser. It will work then. 

Scripts in the initiliaser only run one time when the screen is loaded. Scripts on a specific field run everytime that fields values changes.

[Deleted user]

[Roland Holban (Adaptavist)]

See my above comment.

[Deleted user]

Roland, thank you very much for the clarification. It seems i haven't read the doc thoroughly and carefully. 

It works perfectly now.

Cheers