I cannot upgrade from 5.1.2 to 5.9.6 with the following error, nor do I restart my instance

Exception
com.install4j.api.beans.UndefinedVariableException installerinstallationID
at com.install4j.runtime.installer.InstallerVariables$InstallerReplacementCallback.handleError(Unknown Source)
at com.install4j.runtime.installer.InstallerVariables$InstallerReplacementCallback.getReplacement(Unknown Source)
at com.install4j.runtime.util.StringUtil.replaceVariable(Unknown Source)
at com.install4j.runtime.installer.InstallerVariables.replaceVariables(Unknown Source)
at com.install4j.runtime.installer.InstallerVariables.replaceVariables(Unknown Source)
at com.install4j.runtime.installer.InstallerVariables.replaceVariables(Unknown Source)
at com.install4j.api.beans.AbstractBean.replaceVariables(Unknown Source)
at com.install4j.runtime.beans.actions.registry.SetRegistryValueAction.getKeyName(Unknown Source)
at com.install4j.runtime.beans.actions.registry.SetRegistryValueAction$PerformedAction.init(Unknown Source)
at com.install4j.runtime.beans.actions.registry.SetRegistryValueAction.execute(Unknown Source)
at com.install4j.runtime.beans.actions.SystemInstallOrUninstallAction.install(Unknown Source)
at com.install4j.runtime.installer.InstallerContextImpl.performActionInt(Unknown Source)
at com.install4j.runtime.installer.ContextImpl.performAction(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.executeActions(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.handleCommand(Unknown Source)
at com.install4j.runtime.installer.controller.Controller.start(Unknown Source)
at com.install4j.runtime.installer.Installer.main(Unknown Source)
at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java62)
at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java43)
at java.lang.reflect.Method.invoke(Method.java498)
at com.exe4j.runtime.LauncherEngine.launch(Unknown Source)
at com.exe4j.runtime.WinLauncher.main(Unknown Source)
at com.install4j.runtime.launcher.WinLauncher.main(Unknown Source)
System properties
java.runtime.name=Java(TM) SE Runtime Environment
exe4j.moduleName=DUpgradeConfluenceatlassian-confluence-5.9.7-x32.exe
exe4j.semaphoreName=d_upgradeconfluence_atlassian-confluence-5.9.7-x32.exe
sun.boot.library.path=cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrebin
java.vm.version=25.74-b02
java.vm.vendor=Oracle Corporation
java.vendor.url=httpjava.oracle.com
exe4j.consoleCodepage=cp0
path.separator=;
java.vm.name=Java HotSpot(TM) Client VM
file.encoding.pkg=sun.io
user.country=CN
user.script=
sun.os.patch.level=Service Pack 2
install4j.exeDir=DUpgradeConfluence
java.vm.specification.name=Java Virtual Machine Specification
user.dir=CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_dir
java.runtime.version=1.8.0_74-b02
java.awt.graphicsenv=sun.awt.Win32GraphicsEnvironment
java.endorsed.dirs=cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibendorsed
os.arch=x86
java.io.tmpdir=CDOCUME~1ADMINI~1LOCALS~1Temp
line.separator=
java.vm.specification.vendor=Oracle Corporation
user.variant=
exe4j.tempDir=CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_dir
os.name=Windows 2003
sun.java2d.noddraw=true
sun.jnu.encoding=GBK
java.library.path=DProgram FilesIBMWebSphere MQJavalib;DappAdministratorproduct11.2.0dbhome_1bin;CWINDOWSsystem32;CWINDOWS;CWINDOWSSystem32Wbem;Dibmjdk1.6bin;%ANT_HOMEbin;DProgram FilesIBMWebSphere MQbin;DProgram FilesIBMWebSphere MQtoolscsamplesbin;cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrebin
sun.awt.enableExtraMouseButtons=true
java.specification.name=Java Platform API Specification
java.class.version=52.0
sun.management.compiler=HotSpot Client Compiler
exe4j.isInstall4j=true
os.version=5.2
user.home=CDocuments and SettingsAdministrator
user.timezone=AsiaShanghai
java.awt.printerjob=sun.awt.windows.WPrinterJob
file.encoding=GBK
java.specification.version=1.8
java.class.path=CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_diri4jruntime.jar;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_diruser.jar;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_dirplatform.zip;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_dirusercommons-codec.jar;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_dirusercommons-httpclient.jar;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_dirusercommons-io.jar;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_dirusercommons-logging.jar;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_diruserdom4j.jar;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_diruserinception.jar;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_dirusermodzdetector.jar;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_diruserslf4j-api.jar;CDOCUME~1ADMINI~1LOCALS~1Tempe4j1C1C.tmp_diruserslf4j-jdk14.jar;;cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibdeploy.jar;cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibplugin.jar
user.name=Administrator
install4j.executionMode=gui
java.vm.specification.version=1.8
sun.java.command=DUpgradeConfluenceatlassian-confluence-5.9.7-x32.exe
java.home=cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjre
sun.arch.data.model=32
exe4j.launchName=DUpgradeConfluenceatlassian-confluence-5.9.7-x32.exe
user.language=zh
java.specification.vendor=Oracle Corporation
awt.toolkit=sun.awt.windows.WToolkit
java.vm.info=mixed mode
exe4j.unextractedPosition=71615172
java.version=1.8.0_74
java.ext.dirs=cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibext;CWINDOWSSunJavalibext
sun.boot.class.path=cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibresources.jar;cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibrt.jar;cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibsunrsasign.jar;cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibjsse.jar;cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibjce.jar;cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibcharsets.jar;cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjrelibjfr.jar;cdocume~1admini~1locals~1tempe4j1c1c.tmp_dirjreclasses
install4j.appDir=CDocuments and SettingsAdministratorLocal SettingsTemp
java.vendor=Oracle Corporation
file.separator=
java.vendor.url.bug=httpbugreport.sun.combugreport
sun.io.unicode.encoding=UnicodeLittle
sun.cpu.endian=little
sun.desktop=windows
sun.cpu.isalist=pentium_pro+mmx pentium_pro pentium+mmx pentium i486 i386 i86

2 answers

Comments for this post are closed

Community moderators have prevented the ability to post new answers.

Post a new question

I have already cleared the plugin folder and it restarted server success but the site cannot be load. 

Community showcase
Posted Jan 15, 2019 in Statuspage

Introducing Statuspage Getting Started guides! First up: What is Statuspage?

Over the next several weeks we'll be sharing some of our Getting Started guides here in the community. Throughout this series of posts, we'd love to hear from customers and non-customers ab...

259 views 4 1
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you