We just added a new employee to Jira, however we cannot for the life of us get him access to Confluence, which we recently added. He is an administrator in Jira & Confluence, but is getting the "access denied" screen when attempting to access.
Please help. This is driving us batty!
First, check who has "can use" rights in Confluence - Admin -> Global permissions. Secondly, if he's an admin in Confluence, he will have access to the admin stuff, but not necessarily any pages.
I think what I'm heading for here is "Check his group membership vs what groups can do". I expect you'll find he's missing a group, or he's got a couple of similar accounts and he's logging into the wrong one
It is never about setting up a process and being done with it. Rather, the focus should always be on optimizing it for the best outcomes. Thus, we didn’t stop at setting up JSM for our recruitment pr...
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