I tried the following per documentation
There is not Edit in Office Option in the Attachment screen.
When I go to the document and click "EDIT" it tells me to download the Atlassian Companion App. I have doesn't this several times to no success
@Stephanie Johns-Chin The issue is that the companion app is not launching. There are a lot of things that could prevent this.
I would suggest confirming that it has been installed and is working properly (https://confluence.atlassian.com/doc/install-atlassian-companion-992678880.html) Make sure it is running in the background when you click edit.
Once you confirm your installation I would suggest making sure that you do not have any browser plugins running by disabling them and trying again.
If all of those fail you could see if disabling anti-virus allows the application to run.
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