Does Service Desk integrate with Questions?

[Philip Colmer]

I know that Service Desk integrates with Confluence for the Knowledge Base functionality but I was wondering if it can also query Questions to get possible help answers that way? In the testing I've done, it doesn't seem to but I wanted to check before raising an improvement suggestion.

[Steffen Opel _Utoolity_ · Accepted solution]

This often requested feature does not seem to be available yet - please watch/vote/comment on the following issues to further increase awareness for this notable limitation:

• https://jira.atlassian.com/browse/JSD-35
• https://jira.atlassian.com/browse/CQ-361

[Philip Colmer]

Thanks for the links, Steffen! Much appreciated.

[Bren Lane]

Has any progress been made for this suggestion?  I viewed the jira tickets, but they're still open and haven't been updated for years.

[Chris Arrington]

Take a look at Refined Them for Jira Service Desk This JSD plugin is 1000% improvement for OOTB JSD and it integrates with Confluence Questions in addition to allowing you the ability to control which Confluence Spaces are included in search.

[Bren Lane]

Thanks Chris.  We abandon the idea of using questions within Confluence.