Does Service Desk integrate with Questions?

I know that Service Desk integrates with Confluence for the Knowledge Base functionality but I was wondering if it can also query Questions to get possible help answers that way? In the testing I've done, it doesn't seem to but I wanted to check before raising an improvement suggestion.

2 answers

1 accepted

1 vote

This often requested feature does not seem to be available yet - please watch/vote/comment on the following issues to further increase awareness for this notable limitation:

Thanks for the links, Steffen! Much appreciated.

Has any progress been made for this suggestion?  I viewed the jira tickets, but they're still open and haven't been updated for years.

Take a look at Refined Them for Jira Service Desk This JSD plugin is 1000% improvement for OOTB JSD and it integrates with Confluence Questions in addition to allowing you the ability to control which Confluence Spaces are included in search.

Thanks Chris.  We abandon the idea of using questions within Confluence.

Suggest an answer

Log in or Join to answer
Community showcase
Emilee Spencer
Published 4 hours ago in Marketplace Apps

Marketplace Spotlight: DeepAffects

Hello Atlassian Community! My name is Emilee, and I’m a Product Marketing Manager for the Marketplace team. Starting with this post, I'm kicking off a monthly series of Spotlights to highlight Ma...

26 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot