Error on some Chrome versions: Bummer, Something has gone terribly wrong here... Edited

Some users are getting an error when browsing JIRA Portfolio from Chrome. 

One version of Chrome I know it happens on is 59.0.3071.115 I don't know if it's just Chrome related, but there's a good chance it is, since I can't reproduce it from a different version of Chrome, while it happens every time to them.

They are accessing /PortfolioPlanView.jspa?id=10&sid=10 and it produces this error.


Script error. in
Script error. in
Line# 0, Col# 0. Detailed stacktrace not available in your browser.
=== Client Info ===
User agent: Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/59.0.3071.115 Safari/537.36
Local time: Thu Aug 03 2017 08:36:04 GMT-0400 (Eastern Daylight Time)
=== Plugin Info ===
Plugin build: 2.3.0
SEN: Unknown
=== System Info ===
JIRA Title: JIRA Production
JIRA Version: 6.4.8
Agile Version: 6.7.16


I don't see anything in the server logs. I'm not yet sure if there should be something in the main logs.







1 answer

Hi Steven,

I am using 60.0.3112.101 on a Mac and I am not experiencing this issue.

You may try opening the Chrome Dev Tools to see if there is any further information and even try creating a HAR file to see if there is more information you can find as to why this is happening.

 One way to test would have a user that is experiencing the issue upgrade their version of Chrome and see if that resolves the problem for them to isolate it even further.



I am experiencing the same issue on Chrome on windows when trying to access Portfolio plan. 

I tried suggested steps. No luck so far.

Portfolio for Jira - 2.8.0
Jira Version:7.3.1

Looking for further suggestions.


I am having this same issue with Chrome 61.x and now 62.0.3202.94 on Ubuntu 16.04.  I don't have this issue with Chromuim or Firefox.  

I am using JIRA 7.3 and Portfolio 2.8.0

Any insight would be appreciated.



Edit: Ok, I just found this ticket: and clearing the browser cache did the trick.  It's been a *long* time since needing to clear my browser cache to resolved an issue with a production web service.

Suggest an answer

Log in or Join to answer
Community showcase
Josh Frank
Posted Dec 01, 2017 in Portfolio for Jira

Portfolio for Jira: Share your tips!

The Portfolio for Jira team wants to hear from you. Share your top tips for building a great Portfolio for Jira plan for a chance to win some Atlassian swag.  Do you structure your teams i...

537 views 6 8
Join discussion

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot