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salesforce service cloud integration

Nehal Zade
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March 7, 2024

I am new to working with opsgenie.

I am trying to create a case in salesforce when the alerts are being created in Opsgenie using salesforce service cloud application in opsgenie. But, for some reason the integration is not getting triggered. 

I checked the logs as well but I cannot find any error as well. I have just given an outgoing condition as for all alerts the case should get created in salesforce. I have followed all the steps but I am not understanding why it is happening.

Is there any setting that I am missing or any other thing which needs to be configured?

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John M
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
March 8, 2024

Hi @Nehal Zade ,

John from Opsgenie support here - happy to assist!

Once common reason for actions not being triggered is that the integration is assigned to a team, but the alert is not. If your Salesforce integration is assigned to a team, the alerts must also be assigned to the same team or they will not be processed by that integration. 

If that is not the case, please open a support ticket here so we can take a look - thanks!

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